Handy to know

General informations
The Feuerstein Nature Family Resort is located towards the end of the Pflersch Valley, in the hamlet of St. Anton, which is under the municipality of Brenner. To get here, turn off at Gossensass towards the valley. 

GPS-Coordinates
46.964907952558285, 11.339349746704102

Check-in und Check-out
Check-in: from 3.00 pm
Check-out: by 11.00 am

Getting here
We offer an airport shuttle service to pick up families who are flying to Innsbruck or Verona and bring them back for the return journey (Innsbruck: € 140 each way, Verona: € 330 each way).
We can pick up families who are travelling here by train at Brenner station (€ 35 each way).

Dogs
Dogs are permitted subject to prior arrangement. We charge € 15 per day (food not included). The Feuerstein reserves the right to charge for final cleaning if required. Please understand that dogs are not permitted in the restaurant or spa areas.

Room numbers or floors
Specific room numbers or floors cannot always be booked, although we try to accommodate your requests.

Cancellation policy

We have adjusted our cancellation conditions so that you can plan your holiday without any worries even in these special times.

You can cancel your booking free of charge up to 7 days before arrival for one of the following reasons

• South Tyrol is classified as a high risk area
• Your home town is classified as a high risk area
• Closures of Italy’s border or the border of your home country
• State quarantine order for return travellers from South Tyrol

In the cases mentioned above, you can cancel your booking free of charge. The deposit will be credited to you for a future stay. We thank you for your trust!

In all other cases, the following cancellation conditions apply

• No charge is made for cancellations up to 30 days prior to arrival.
• From 29 to 21 days prior to arrival we retain the deposit.
• From 20 days prior to arrival we request 80% of the total cost of the booked stay.
• For cancellations on arrival day, late arrival, early departure, no-show or booked but unoccupied beds, we charge 100% of the day rate according to reservation order.

Insurance policy
Anything can happen between booking and leaving to enjoy your family holiday. With the travel cancellation insurance from HanseMerkur your trip is optimally covered. HERE you can find further information.

Local tourist tax
In the Province of South Tyrol, a local tourist tax is charged at €2.50 per guest (14 years old and over) per night.

Billing Details
Feuerstein GmbH
Pflersch 185
I-39041 Brenner
VAT/ MwSt. No: IT03058360219
Receiver Codex XS9WT43

Bank details
Raiffeisenkasse Wipptal, Sterzing branch
Hotel Feuerstein
IBAN: IT 47 W 0818259110000300046086
Swift- BIC: RZSBIT21054