We have adjusted our cancellation conditions so that you can plan your holiday without any worries even in these special times.
You can cancel your booking free of charge up to 7 days before arrival for one of the following reasons
In the cases mentioned above, you can cancel your booking free of charge. The deposit will be credited to you for a future stay.
We thank you for your trust!
In all other cases, the following cancellation conditions apply
Anything can happen between booking and leaving to enjoy your family holiday. With the travel cancellation insurance from HanseMerkur your trip is optimally covered.
You can conveniently take out the insurance online here: To the HanseMerkur insurance
Important information about the insurance:
Something unforeseen can always happen between booking and departure! Illness, accident, death, damage to property or the inability to drive the vehicle intended for the trip. If the booked vacation cannot be started, the insured arrangement price is replaced. And that without any deductible!
Trip interruption and additional costs for home or onward travel
If the trip has to be interrupted prematurely, the unused travel services will be reimbursed; depending on the time of departure, the full, but in any case the pro-rata arrangement price. If additional costs are incurred for the journey home or onward, these will also be covered.
Delay in arrival
It is necessary to postpone the journey or the arrival at the accommodation is delayed because you suffer a traffic accident or breakdown with your private vehicle on the direct way to the accommodation, or the journey is interrupted due to a roadblock.
IMPORTANT: Insurance cover Covid-19
The insurance cover in case of a Covid infection is already included in the basic package.
In order to be protected also in case of an obligatory quarantine WITHOUT infection, the additional package "Coronavirus insurance cover" must be booked in addition (appears as soon as you have selected the basic package). If, for example, your child has to be quarantined due to a positive case at school and you cannot take the vacation for this reason, the "Coronavirus insurance cover" takes effect.
Detailed information about the insurance coverage can be found at the link above.